Welcome To TradeSchool

Welcome

We’re excited to have you join TradeSchool and are here to make sure your experience with our apprenticeship tracking software is smooth and successful.

🔑 Here are some key things to know as you get started with our software.

Training and Support

We use Zoom for our support sessions. During these sessions, we’ll be screen sharing to walk you through the software step by step; you don’t need a front-facing camera. However, we recommend having a microphone on your computer for easier communication. If you don’t have a microphone, no worries! You can easily join the conversation by dialing in using your phone.

Here’s an example of how screen sharing works in Zoom. This feature allows TradeSchool staff to view your screen and provide assistance more effectively.

Computer and Wifi Compatibility

The TradeSchool application is run through FileMaker Pro. In order to run FileMaker you will want to have a new computer (within the last 5 years).

For more information, you can visit the FileMaker Pro System Requirements page.

Wifi Speed
We recommend having a minimum internet speed of 50 Mbps up/down. 100 Mbps up/down is recommended.

Check your wifi speed: Run internet speed test.

Onboarding Resources

You’ll have access to all of our onboarding materials, including video tutorials and help articles. Use our Help Center to familiarize yourself with the software at your own pace.

🧰🛠️ Help Center
TradeSchool's Help Center If you are reading this aritcle you are on our help center website.

🎧 Support Sessions with our Staff
Support Sessions Scheduale a Zoom call or phone call with one of our staff members.

🙋🏻‍♀️ In-Person Classes
In Person Training Classes Classes are held throughout the year at various training centers across the U.S., with sessions available in summer, fall, winter, and spring.

Reach Out Anytime

If you have any questions or issues, don’t hesitate to contact our support team. We're here to assist you every step of the way.

🏃‍♀️ Fast Support
The quickest way to get help is by submitting a support ticket to the email below. Be sure to include a detailed description of the issue, along with:

• A screenshot with an example
• The apprentice's full name, and main email if applicable
• The date and time the issue began

Providing these details will help our team assist you more efficiently.

Contact Information
📧 support@tradeschoolinc.com
📞 1-800-402-9773
🖥️ Schedule a Zoom call with our staff

📅 Office Hours: Monday–Friday, 8:00 AM–4:00 PM (Pacific Standard Time)
📍 Location: Beaverton, Oregon

We are looking forward to working together!
Best regards,

🩵The TradeSchool Team